Shipping and Returns

📦 Shipping Information

Domestic Shipping (Australia)

• Standard Shipping: 3–7 business days via Australia Post.
• Express Shipping: 2–3 business days.
• Free Shipping: Available on orders over $99 AUD.
• Processing Time: Orders are dispatched within 1–2 business days. 

International Shipping

• Delivery Times:
  
• New Zealand: 10–16 business days
• Asia, North America, Western Europe: 10–28 business days
• Rest of the world: 14–30 business days
  
• Shipping Rates: Calculated at checkout.
• Customs & Duties: International orders may be subject to customs taxes and duties. Please check your local regulations before placing an order. 

🔄 Returns & Exchanges

Change of Mind

Due to hygiene reasons, we do not accept returns or exchanges for change of mind. Please choose carefully before purchasing.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess the situation and offer a replacement or refund as appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

📧 Contact Us

For any questions or concerns regarding shipping and returns, please reach out to us at:

Email: sales@tawq.com.au