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Terms Of Service

Terms of Service

Welcome to Tawq. These Terms of Service ("Terms") govern your use of our website, www.tawq.com.au, and any purchases made through it.

1. Overview

This website is operated by Tawq. Throughout the site, the terms “we,” “us,” and “our” refer to Tawq. By accessing or using any part of the site, you agree to be bound by these Terms.

2. Use of Our Website

  • You must be at least 18 years old or have the permission of a parent or guardian to use this site.

  • You agree not to use our products or content for any unlawful or unauthorized purpose.

3. Products & Pricing

  • All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to change product prices, descriptions, or availability without notice.

4. Order Acceptance

  • Orders placed through this site are subject to acceptance.

  • We may cancel or limit quantities at our sole discretion, including orders that appear to be from resellers.

5. Shipping & Delivery

  • Orders are typically processed within 1–3 business days.

  • We offer standard shipping across Australia and select international destinations.

  • Pickup is available and will be confirmed via email once your order is ready.

6. Returns & Exchanges

  • For hygiene reasons, we do not accept returns or exchanges on hijabs or headwear unless the item is faulty.

  • If your item is defective or incorrect, contact us within 7 days of receiving your order at sales@tawq.com.au.

7. Accuracy of Information

We aim to provide accurate product descriptions and imagery, but we cannot guarantee exact color representation due to screen differences.

8. Account Information

You agree to provide accurate, current, and complete account and payment information. You are responsible for maintaining the confidentiality of your account credentials.

9. Intellectual Property

All content on this site (including text, images, logos, and designs) is the property of Tawq and may not be used or reproduced without written permission.

10. Limitation of Liability

We are not liable for any indirect or incidental damages, including delays, disruptions, or losses arising from use of the site or products.

11. Changes to Terms

We reserve the right to update these Terms at any time. It is your responsibility to check this page periodically for changes.

12. Contact Us

If you have any questions about these Terms, please contact us at:
📩 sales@tawq.com.au