Velvet Hair Tie
Elevate your everyday look with our hair tie, crafted from a luxurious blend of satin and tencel velvet. Designed for women who prefer full coverage or need extra hold for voluminous hair, this oversized scrunchie features a soft, elegant floral texture and a gentle grip that won’t tug or damage your strands.
Please note: Colours may appear slightly different in person due to variations in screen displays and lighting conditions.
To preserve the beauty and longevity of your Tawq hijab, we recommend the following care instructions:
Washing
- Hand wash gently in cold water
- Use a mild detergent
- Do not bleach or tumble dry
Drying
-Lay flat or hang to air dry away from direct sunlight
- Avoid wringing or twisting the fabric
Ironing
- Iron on a low heat setting
- For best results, steam or gently iron while the hijab is slightly damp
Storage
- Store folded or hung to prevent wrinkles
- Avoid storing with items that may snag the fabric
Pin Care
- Avoid using sharp pins directly on the fabric
- We recommend magnet pins or no-pin wrap styles to preserve the fabric’s integrity
We want you to love every piece you receive from Tawq. As our products are intimate garments worn close to the skin, we take hygiene seriously and apply a strict returns policy to ensure quality and safety for all our customers.
1. Returns
We do not accept returns or exchanges on any products unless they are faulty or incorrect. This policy is in place due to hygiene standards, particularly for hijabs, undercaps, and all headwear.
Please choose carefully before finalising your order. If you have any questions about sizing, fabric, or product details, feel free
to contact us at sales@tawq.com.au before placing your order.
2. Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please email us within 7 days of receiving your order at sales@tawq.com.au with the following:
- Your order number
- A clear photo of the item showing the fault or issue
- A brief description of the problem
Once approved, we will offer a replacement, store credit, or a refund, depending on stock availability and your preference.
3. Refunds (if applicable)
Approved refunds will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear in your account.
4. Shipping Costs
If an item is deemed faulty or incorrect, Tawq will cover the cost of return shipping. We do not refund original shipping fees for change-of-mind or non-faulty orders, as we do not accept returns in these cases.
5. Exemptions
We cannot accept returns or issue refunds for the following:
- Change of mind
- Incorrect sizing chosen by customer
- Items returned without prior email approval
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